Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at support@productkey.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Productkeys
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
● Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements.
● Productkeys reserves the right to check the product key for validity within seven calendar days. If the test reveals that the product key has already been activated, Productkeys has the right to refuse payment, since the purchased service has been provided as agreed.
● We can refuse the repayment until we have validated the goods have been found to be in faultless condition; for license keys this means that they have not been redeemed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● 1. In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key has been redeemed on the associated activation platform, redemption is excluded since the product key can be redeemed only once.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@Productkeys.co